Domestic service: with conditions of commissioning available, the company will send its service engineers over to assist in the commissioning. For product quality problems verified to be within quality warranty period (not caused by abnormal operation or other factors), the company will provide free of charge the spare parts, on-board service, maintenance and part replacing when the vessel is in PRC; or in case the vessel is not in PRC, the company will provide free of charge the relevant spare part and deliver it to the company address the user has within PRC.
Overseas service: normally the company does not send person to site commissioning overseas. However the company may arrange for the buyer’s operators to have training at the factory of the company. In case the buyer has problems in the course of commissioning that he cannot solve by himself, he will have to send over persons to the company, and pay the traveling expenses in his own country, the company will for the traveling expenses in PRC. |
